Inburgering Exam Prep — Support

Questions, bug reports, refund help, or account and data requests. We read every message.

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Frequently asked questions

I paid for a subscription but the app still shows ads / locked lessons.

In the app, open the Profile tab and tap Restore purchase, making sure you are signed in with the same Apple Account used for the purchase. If it still does not unlock, email us with the date of purchase and we will sort it out.

How do I cancel my subscription?

Subscriptions are billed by Apple. On your device open Settings → [your name] → Subscriptions, select Inburgering Exam Prep, and tap Cancel Subscription. Cancelling stops future renewals; access continues until the end of the paid period.

How do I get a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. Email us if you need help with the request.

My progress disappeared or did not sync.

Progress is tied to your account. Make sure you are signed in with the same account on each device and that you have a network connection. If progress is still missing, email us and we will look into restoring it.

The speaking or pronunciation exercises are not picking up my voice.

Check that microphone and speech recognition access are enabled in the iOS Settings app under Inburgering, and that your device is not muted for the listening exercises.

Why do I see ads?

The free version of the app is supported by advertising. A subscription removes ads.

How do I delete my account and my data?

You can delete your account from within the app: open the Profile tab and tap Remove account. Or email us and we will delete your account and associated data. See the Privacy Policy for details on what we store.

Is this app affiliated with DUO or the Dutch government?

No. Inburgering Exam Prep is an independent study aid and is not affiliated with, endorsed by, or an official source for DUO or any government body. Always check inburgeren.nl for official exam information.

I found a mistake in a question or answer.

Please email us a screenshot and the lesson name. We correct reported content errors in the next update.